Mountain Sports Dist.
New member
Hello Everyone,
Chuck here from Mountain Sports Distribution (MSD). We distribute 509, Snowpulse, and Mammut in Western Canada. Just wanted to give Snowandmud members a heads up about a recall just announced by Snowpulse in regards to their Inflation 1.0 system cylinders (2008-2010). This recall does NOT affect Inflation 2.0 cylinders which are currently being sold by your local retailer in 2011-2012 Snowpulse packs (Highmark 22, Protech vest, Extrem 22 and other current models).
Models with the affected cylinder include the original Highmark and Highmark II
The cylinders affected are easily identified because they have a red sticker and look like
the picture that I have inserted. More information regarding the recall can be found here: Precautionary recall of older Snowpulse cartridges | Snowpulse SA
The issue with the cylinders is that over time (1 year plus) the gauges can develop a leak leading to lower or complete loss of pressure. Snowpulse feels that it is important to have a gauge to monitor the pressure of the cylinder.
In our own experience the pressure depletion appears to happen over a significant amount of time (weeks or months) and our current turn around time for getting your cylinder replaced and back out to you is 10 days to 2 weeks (we hope this will be down to a week in the very near future). So if your cylinder is currently holding air and you have a trip planned I would recommend keeping your cylinder until it is a convenient time for you to send it back rather than go to the mountains without your pack. MSD/Snowpulse will pay for shipping both ways. Please contact us and we can e-mail you a return shipping label and set up your cylinder exchange. The cylinder must be empty when you send it back to us, a good reason to deploy and practice with your Snowpulse. Remember to send back the firing pin when you send back the cylinder.
Myself or staff will try and monitor this post but as it is a busy time of year for us so you will likely get better service by contacting us directly at info@mountainsportsdistribution.com or at 250-344-5060.
We really appreciate the support our customers have given us over the last several years and we will do our best to get your cylinders back to you in a timely and efficient manner. We apologize on behalf of Snowpulse for any inconvenience that this creates.
Also to note for customers of 2009-2010 packs there is a handle upgrade kit available to make your old handle like the new 2011 handles. The cost for the kit is $80 and is available through your local dealer or when you send you cylinder back to be repaired we can upgrade your handle for you at that time (provided we have stock).
Chuck here from Mountain Sports Distribution (MSD). We distribute 509, Snowpulse, and Mammut in Western Canada. Just wanted to give Snowandmud members a heads up about a recall just announced by Snowpulse in regards to their Inflation 1.0 system cylinders (2008-2010). This recall does NOT affect Inflation 2.0 cylinders which are currently being sold by your local retailer in 2011-2012 Snowpulse packs (Highmark 22, Protech vest, Extrem 22 and other current models).
Models with the affected cylinder include the original Highmark and Highmark II
The cylinders affected are easily identified because they have a red sticker and look like
the picture that I have inserted. More information regarding the recall can be found here: Precautionary recall of older Snowpulse cartridges | Snowpulse SAThe issue with the cylinders is that over time (1 year plus) the gauges can develop a leak leading to lower or complete loss of pressure. Snowpulse feels that it is important to have a gauge to monitor the pressure of the cylinder.
In our own experience the pressure depletion appears to happen over a significant amount of time (weeks or months) and our current turn around time for getting your cylinder replaced and back out to you is 10 days to 2 weeks (we hope this will be down to a week in the very near future). So if your cylinder is currently holding air and you have a trip planned I would recommend keeping your cylinder until it is a convenient time for you to send it back rather than go to the mountains without your pack. MSD/Snowpulse will pay for shipping both ways. Please contact us and we can e-mail you a return shipping label and set up your cylinder exchange. The cylinder must be empty when you send it back to us, a good reason to deploy and practice with your Snowpulse. Remember to send back the firing pin when you send back the cylinder.
Myself or staff will try and monitor this post but as it is a busy time of year for us so you will likely get better service by contacting us directly at info@mountainsportsdistribution.com or at 250-344-5060.
We really appreciate the support our customers have given us over the last several years and we will do our best to get your cylinders back to you in a timely and efficient manner. We apologize on behalf of Snowpulse for any inconvenience that this creates.
Also to note for customers of 2009-2010 packs there is a handle upgrade kit available to make your old handle like the new 2011 handles. The cost for the kit is $80 and is available through your local dealer or when you send you cylinder back to be repaired we can upgrade your handle for you at that time (provided we have stock).
