tekim
Active VIP Member
Please note that this is not BASHING. These are strictly the FACTS.
My work schedule for the last few months has been 3 to 4 weeks working, 1 week off. So last time I was off at the start of October, I had ordered some parts from **** *****so that I can fix my wifes sled for the next time I am home. Yep, no problem, I give them my credit card number and they say they will call in about a week when the parts get in.
Yesterday I am on my way back home (a 10 hr drive), and call **** *****to see if the parts are in. The first girl picks up the phone, and its the usual: What's your name, what's your phone number, what did you order, when did you order it, I don't see anything here about that, let me pass you on to someone else. Girl two picks up the phone: What's your name, what's your phone number, what did you order, when did you order it, I don't see anything here about that, who were you talking to, let me pass you on to someone else. Part's guy three pick's up the phone: What's your name, what's your phone number, what did you order, when did you order it, I don't see anything here about that, who were you talking to.
I told him that it was HIM that I was talking to, and the usual: Well I don't recall that conversation, and there is nothing here that says that you ordered any parts. I tell him AGAIN what I need, and he tells me that it will take about 5 buiness days from (today) to get the parts in. I explain that that will be a problem, as the day the parts get in is the same day that I will be heading back to work for another three weeks, and it really screws me over. The usual: Well I'm sorry, there's nothing I can do about that. I ask him if he can get the parts expressed out here, and he says: I guess so, but it will cost you another $300. I explain that it wasn't my mistake, not my fault the parts aren't here when I needed them, and that I don't think that I should have to pay for that. Again: I'm sorry, we can't pay for the express shipping. So because I need these parts to fix the sled, and they were cheaper than the other quotes I got, I tell him to order the parts again, reminding him that it is setting be back by three weeks.
I get home last night, and look at my credit card bill: OCT 4 **** *****$483. The same amount as the part that I ordered. So I have to phone them back and talk to parts guy three again, because no one else there will have any idea about what is going on. I tell them that they DID process my order, and that my card was charged. He looks into whatever he looks into, and says; Oh yeah, we did process the order, and bill your card, however we didn't order the parts. You can imagine how I am feeling at about this point.
In my past experience, I have learned that it does absolutely no good to yell and scream to the guy on the other end, because he does not care one bit about the customer, only about collecting his paycheck at the end of the month. The only thing that a customer can do, is tell his peers about the experiences that he has had. This forum has been the ideal place to do that. Myself and others have praised other local businesses when they have provided excellent service, so it should only be fair to express our displeasure when service expectations have been greatly underachieved. I have not had great experiences with **** ***** in the past, but have given them the benefit of a doubt at the time, and have not said anything. This time, I can't keep it to myself.
LET ME SAY THIS OUT LOUD SO THAT ALL CAN HEAR: I LIVE IN THE CAMROSE AREA, AND HAVE TRAVELLED TO EDMONTON LOOKING FOR EXCELLENT PARTS AND SALES SERVICE. I HAVE YET TO FIND AN ARCTIC CAT DEALERSHIP THAT HAS GIVEN ME THE SERVICE THAT I EXPECT. I MAY NOT BE PURCHASING $30,000 A YEAR IN NEW MACHINES AND PARTS, BUT THAT SHOULD BE ABSOLUETELY NO REASON TO RECIEVE SUB-STANDARD SERVICE. IF YOU ARE GOING TO TREAT ME LIKE CRAP FOR ORDERING $10 IN PARTS, YOU CAN BE DAM SURE THAT WHEN I DO BUY MY NEXT BIG PURCHASE, IT SURE WON'T BE FROM YOUR DEALERSHIP.
Please spare me the "you should buy a blah blah blah". I like my cats, and I will continue to ride them.
Unhappily yours,
tekim
My work schedule for the last few months has been 3 to 4 weeks working, 1 week off. So last time I was off at the start of October, I had ordered some parts from **** *****so that I can fix my wifes sled for the next time I am home. Yep, no problem, I give them my credit card number and they say they will call in about a week when the parts get in.
Yesterday I am on my way back home (a 10 hr drive), and call **** *****to see if the parts are in. The first girl picks up the phone, and its the usual: What's your name, what's your phone number, what did you order, when did you order it, I don't see anything here about that, let me pass you on to someone else. Girl two picks up the phone: What's your name, what's your phone number, what did you order, when did you order it, I don't see anything here about that, who were you talking to, let me pass you on to someone else. Part's guy three pick's up the phone: What's your name, what's your phone number, what did you order, when did you order it, I don't see anything here about that, who were you talking to.
I told him that it was HIM that I was talking to, and the usual: Well I don't recall that conversation, and there is nothing here that says that you ordered any parts. I tell him AGAIN what I need, and he tells me that it will take about 5 buiness days from (today) to get the parts in. I explain that that will be a problem, as the day the parts get in is the same day that I will be heading back to work for another three weeks, and it really screws me over. The usual: Well I'm sorry, there's nothing I can do about that. I ask him if he can get the parts expressed out here, and he says: I guess so, but it will cost you another $300. I explain that it wasn't my mistake, not my fault the parts aren't here when I needed them, and that I don't think that I should have to pay for that. Again: I'm sorry, we can't pay for the express shipping. So because I need these parts to fix the sled, and they were cheaper than the other quotes I got, I tell him to order the parts again, reminding him that it is setting be back by three weeks.
I get home last night, and look at my credit card bill: OCT 4 **** *****$483. The same amount as the part that I ordered. So I have to phone them back and talk to parts guy three again, because no one else there will have any idea about what is going on. I tell them that they DID process my order, and that my card was charged. He looks into whatever he looks into, and says; Oh yeah, we did process the order, and bill your card, however we didn't order the parts. You can imagine how I am feeling at about this point.
In my past experience, I have learned that it does absolutely no good to yell and scream to the guy on the other end, because he does not care one bit about the customer, only about collecting his paycheck at the end of the month. The only thing that a customer can do, is tell his peers about the experiences that he has had. This forum has been the ideal place to do that. Myself and others have praised other local businesses when they have provided excellent service, so it should only be fair to express our displeasure when service expectations have been greatly underachieved. I have not had great experiences with **** ***** in the past, but have given them the benefit of a doubt at the time, and have not said anything. This time, I can't keep it to myself.
LET ME SAY THIS OUT LOUD SO THAT ALL CAN HEAR: I LIVE IN THE CAMROSE AREA, AND HAVE TRAVELLED TO EDMONTON LOOKING FOR EXCELLENT PARTS AND SALES SERVICE. I HAVE YET TO FIND AN ARCTIC CAT DEALERSHIP THAT HAS GIVEN ME THE SERVICE THAT I EXPECT. I MAY NOT BE PURCHASING $30,000 A YEAR IN NEW MACHINES AND PARTS, BUT THAT SHOULD BE ABSOLUETELY NO REASON TO RECIEVE SUB-STANDARD SERVICE. IF YOU ARE GOING TO TREAT ME LIKE CRAP FOR ORDERING $10 IN PARTS, YOU CAN BE DAM SURE THAT WHEN I DO BUY MY NEXT BIG PURCHASE, IT SURE WON'T BE FROM YOUR DEALERSHIP.
Please spare me the "you should buy a blah blah blah". I like my cats, and I will continue to ride them.
Unhappily yours,
tekim
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