takethebounce
Active VIP Member
Seeing Sherm's post on the 509 warranty reminded me that last night I received the parts I required to repair my broken BOA system on my FXR boots.
So I will start out mentioning, I have worn a few pairs of Klim boots, a pair of Motorfist boots and most recently the last two winters a pair of FXR Tactic BOA's.
I have never had a previous boot issue but at some point in time the BOA knob on the tongue of the boot obviously contacted something, likely the running board but I cannot recall a specific incident on the day it happened and it was busted. I was disappointed because these boots have been my favorite boot thus far and I always wondered what would happen if I broke it. Someone mentioned the "Lifetime Warranty" on the BOA system, thanks for bringing that up whoever it was,
so I figured I would contact FXR first. FXR said yes no problem we can send you out a new cartridge but you can also have BOA send you what you need as well as regardless if I followed the FXR warranty process or BOA's it would likely take the same amount of time to get the cartridge out.
So I figured I would just check and see what the BOA process was. Well, let me tell you, I went on the website, found the warranty section, clicked the parts I needed with my info, hit submit and a few hours later received an email saying the parts were shipped. No fuss, no muss, no questioning how it broke, and no charge for anything.
If anyone is ever questioning the BOA system for your boots I wouldn't worry if you considered a few things. So if you did break something like the cable or the cartridge like I did, your boots are almost useless until its repaired. I did wear mine the following 3 days and just taped around the boot with hockey tape but it wasn't ideal. So be prepared to either be without the boot or like me have a back up.
I will also take this time to address the "you get what you pay for" comments someone liked to throw out there when I mentioned this previously. This was the easiest warranty I have dealt with. A true life time warranty, no one to suggest wear and tear to avoid you getting your moneys worth on their product. It broke, no argument, they warranty it.
So I will start out mentioning, I have worn a few pairs of Klim boots, a pair of Motorfist boots and most recently the last two winters a pair of FXR Tactic BOA's.
I have never had a previous boot issue but at some point in time the BOA knob on the tongue of the boot obviously contacted something, likely the running board but I cannot recall a specific incident on the day it happened and it was busted. I was disappointed because these boots have been my favorite boot thus far and I always wondered what would happen if I broke it. Someone mentioned the "Lifetime Warranty" on the BOA system, thanks for bringing that up whoever it was,
so I figured I would contact FXR first. FXR said yes no problem we can send you out a new cartridge but you can also have BOA send you what you need as well as regardless if I followed the FXR warranty process or BOA's it would likely take the same amount of time to get the cartridge out.So I figured I would just check and see what the BOA process was. Well, let me tell you, I went on the website, found the warranty section, clicked the parts I needed with my info, hit submit and a few hours later received an email saying the parts were shipped. No fuss, no muss, no questioning how it broke, and no charge for anything.
If anyone is ever questioning the BOA system for your boots I wouldn't worry if you considered a few things. So if you did break something like the cable or the cartridge like I did, your boots are almost useless until its repaired. I did wear mine the following 3 days and just taped around the boot with hockey tape but it wasn't ideal. So be prepared to either be without the boot or like me have a back up.
I will also take this time to address the "you get what you pay for" comments someone liked to throw out there when I mentioned this previously. This was the easiest warranty I have dealt with. A true life time warranty, no one to suggest wear and tear to avoid you getting your moneys worth on their product. It broke, no argument, they warranty it.
so I figured I would contact FXR first. FXR said yes no problem we can send you out a new cartridge but you can also have BOA send you what you need as well as regardless if I followed the FXR warranty process or BOA's it would likely take the same amount of time to get the cartridge out.
