509 Ignite heated lens only works on half?

[acesup800]

Anyone have a 509 lens quit working on half? Assume it is fubared and need to order another.

 

[Cat401]

can't the lense be changed out? If so, maybe the plug pin bent / not plugged in properly?

 

[Hoehand79]

Someone was telling me they had a recall on them...