Keeperswilly
Active member
So, I had to take my sled in after the last trip.....was getting a ridiculous amount of snow in my air box. Two other buddies riding with me in the same sleds, same conditions didn't have a drop of moisture. Sled started idling rough and not clearing up. So, I decided to try the new dealer out in my area. Called them up and they were more than happy to work on my sled. I thought great, new shop, eager to do warranty work...cool!!! Loaded it up and brought it to the shop, told them all the problems I was having. They told me that there were about 25 sleds ahead of mine, so they would get it in to find out what parts it needed the following week, and then go from there.
Week One...week went by, nothin, I though ok, not till next week....
Week Two...another week went by....nothin.... Called them on friday to see what the scoop was. They told me they ordered the update kit for it and it was getting installed as we spoke. I said awesome, so than I asked what they had found with the airbox....."We'll he hasn't had a chance to look at it yet, but he'll inspect it once the motor's back together, and we don't like to bug them while their working just kinda let them do their thing....we'll have a better idea this afternoon" I said, "Right on, call me and let me know thanks." No phone call came.
Week Three...Monday came no call. Called them on tuesday and found out they had put the motor back together and then there was a noise coming from the bottom end...tore it back down and had to order a crank. I asked if they thought they could have it done by the end of the week, and they said probably fri. They ordered the parts Monday and they should be in Thursday. Right on suppossed to go sleddin that weekend. Called Thursday to see if the parts had made it in and if they thought they'd have it have it done on Fri. Had a buddy driving from 4hrs away so if it wasn't gonna be finished or if they were iffy about it than no point in him coming. They said the parts hadn't made it in, be in Fri. Ok, did they get a chance to look at the air box yet....nope but they'll get to it for sure. Ok, so it'll be done next week some time....yep they said. We'll call you.
Week Four....No call came monday figured I'd give them a chance...tuesday, wednesday, thursday no call.....So I called Thurs late afternoon....So, yeah how'd you guys make out, I never got a call... yeah it's done just gotta get the paperwork done up..."Ok I'll be in sat to pick it up....what did they find with the airbox?" Ummm.....they checked it all out and where ever it was injesting snow it isn't anymore...I'm thinking to myself what are they doin throwing bags of damn snow at it how do they tell??? So, they never resealed it or anything? Nope...." I'll be in sat to pick it up. Saturday comes go to pick it up, "Yeah she says, so I got the warranty paperwork for you to sign and then there's also a small bill for you....there was oil and antifreeze and spark plugs the warranty didn't cover....(I'm thinkin whaterever 50 bucks or somethin) Oh....and the mechanic noticed that there was dust and lint in the valves when he pulled them so he cleaned them as well....So you total is $278." I told her I just had the valves cleaned at xmas time, and asked how the hell lint got in them....and why they didn't call me and ask to do it? She didn't know what to say to me and was starting to get ignorant with me. I refused to pay for the valve cleaning and told her that I was taking my sled. They had my sled for an entire month, done the entire motor getting paid their shop rate by polaris and guaranteed made some good money off it. And than they pull this sh!t? She said, you have to pay it or your not taking it....I was so pissed off I just wanted my sled back, so of course I paid it. What the hell is a guy supposed to do....already lost a whole month of sledding.
Sorry for the long @ss rant, but I gotta let everyone know that plans on goin to this dealer....I didn't hear till after I picked it up that these guys are always more than happy to do warranty work, but they always pull some surprise outta their @ss when it comes time to pick it up thats extra on top without calling.
Week One...week went by, nothin, I though ok, not till next week....
Week Two...another week went by....nothin.... Called them on friday to see what the scoop was. They told me they ordered the update kit for it and it was getting installed as we spoke. I said awesome, so than I asked what they had found with the airbox....."We'll he hasn't had a chance to look at it yet, but he'll inspect it once the motor's back together, and we don't like to bug them while their working just kinda let them do their thing....we'll have a better idea this afternoon" I said, "Right on, call me and let me know thanks." No phone call came.
Week Three...Monday came no call. Called them on tuesday and found out they had put the motor back together and then there was a noise coming from the bottom end...tore it back down and had to order a crank. I asked if they thought they could have it done by the end of the week, and they said probably fri. They ordered the parts Monday and they should be in Thursday. Right on suppossed to go sleddin that weekend. Called Thursday to see if the parts had made it in and if they thought they'd have it have it done on Fri. Had a buddy driving from 4hrs away so if it wasn't gonna be finished or if they were iffy about it than no point in him coming. They said the parts hadn't made it in, be in Fri. Ok, did they get a chance to look at the air box yet....nope but they'll get to it for sure. Ok, so it'll be done next week some time....yep they said. We'll call you.
Week Four....No call came monday figured I'd give them a chance...tuesday, wednesday, thursday no call.....So I called Thurs late afternoon....So, yeah how'd you guys make out, I never got a call... yeah it's done just gotta get the paperwork done up..."Ok I'll be in sat to pick it up....what did they find with the airbox?" Ummm.....they checked it all out and where ever it was injesting snow it isn't anymore...I'm thinking to myself what are they doin throwing bags of damn snow at it how do they tell??? So, they never resealed it or anything? Nope...." I'll be in sat to pick it up. Saturday comes go to pick it up, "Yeah she says, so I got the warranty paperwork for you to sign and then there's also a small bill for you....there was oil and antifreeze and spark plugs the warranty didn't cover....(I'm thinkin whaterever 50 bucks or somethin) Oh....and the mechanic noticed that there was dust and lint in the valves when he pulled them so he cleaned them as well....So you total is $278." I told her I just had the valves cleaned at xmas time, and asked how the hell lint got in them....and why they didn't call me and ask to do it? She didn't know what to say to me and was starting to get ignorant with me. I refused to pay for the valve cleaning and told her that I was taking my sled. They had my sled for an entire month, done the entire motor getting paid their shop rate by polaris and guaranteed made some good money off it. And than they pull this sh!t? She said, you have to pay it or your not taking it....I was so pissed off I just wanted my sled back, so of course I paid it. What the hell is a guy supposed to do....already lost a whole month of sledding.
Sorry for the long @ss rant, but I gotta let everyone know that plans on goin to this dealer....I didn't hear till after I picked it up that these guys are always more than happy to do warranty work, but they always pull some surprise outta their @ss when it comes time to pick it up thats extra on top without calling.
