mirage trailer

[ripit]

Any one every had any issues with mirage trails's and them not back the product because i have the paint came off when try to put decals on it

 

[fat tire]

You buy it in westlock.????? maby try and deal direct with mirage they were decent to me in the past.

 

[swikertrob]

Any one every had any issues with mirage trails's and them not back the product because i have the paint came off when try to put decals on it

I believe the paint on the alm sheeting was damaged once you peeled the "after market" graphics off,
It is very hard for Mirage to accept the liability and warranty "after market" graphics not knowing how they will react to the baked enamel finish on the exterior alm.
I believe our warranty department offered to reskin the affected areas at no cost to you if you bring your unit back to the factory; an offer I believe is more than fair.

 

[teamgreen]

I believe the paint on the alm sheeting was damaged once you peeled the "after market" graphics off,
It is very hard for Mirage to accept the liability and warranty "after market" graphics not knowing how they will react to the baked enamel finish on the exterior alm.
I believe our warranty department offered to reskin the affected areas at no cost to you if you bring your unit back to the factory; an offer I believe is more than fair.

Sound like this was taken to the manufacturer and they gave a solution. I have to think swikertrob offered you that and it sounds reasonable

 

[Puba]

I said I'd post up some photo's from the damage to the trailer when the axles failed. I did some research on the issues with the Mirage trailers and have found a number of recalls in the States that have never been mentioned nor have any customers in Canada been notified of these particular issues. You can find the recalls in the NHTSA, I made a phone call to get more information from NHTSA and was genuinely impressed that they were all ears with my particular issue.

So back in June of 2011 contact was made with the dealer that sold the trailer (they no longer carry the product) they explained they don't sell the product and wished us luck on getting Mirage to stand behind the warranty on the trailer as it was common practice to wash their hands of any issues. (do a simple google search on Mirage Trailer Issues) and you'll be amazed at what you find. All common issues from trailer to trailer to trailer and in dealing with Mirage to get issues fixed.

An e mail was sent to Rob Swikirt and the warranty department in June of 2011, the warranty department said to give the axle manufacturer a call and washed their hands of any further dealings.

When I posted the above in October Rob from Mirage sent me a pm asking if I had an axe to grind with Mirage when I explained I didn't have an axe to grind rather I had an issue he asked for the information on the trailer and details of the issues with the failure. I sent the information and photo's to Rob which he received back in June of 2011 once again but claims to have never heard of any concern?

When I did hear back from Rob it was a lame excuse / reason the axle failed and then nothing for two weeks. I once again sent an e mail asking if they were going to do anything or honour the warranty for their product. I received a simple e mail from Rob saying we can't reimburse you for your troubles. So $5,200.00 out of pocket (not including labor) to fix what should have been covered under warranty?

Now what the fawk is that? Not once did I ask or demand anything rather left it up to them to see what they wanted to do about the issue.

SO WHAT CAN YOU EXPECT FROM MIRAGE IF YOU HAVE AN ISSUE:
1. Nothing, they will not stand behind their product, nor will they honour the warranty that comes with the purchase of a trailer they build.
2. The run around to waste your time.
3. Unethical business practices from a dealer that has no concern about the product once it's left the yard.

I have also talked to a few dealers that sold Mirage Trailers and a common theme keeps coming up, Mirage will no warranty anything, the dealers take care of small issues at their cost to keep the customer happy and retain their reputation as they want to stay in business. Eventually the dealer can not continue to carry theMirage line due to financial impacts and damage to their reputation so they have to drop Mirage and pick up another line of reputable manufacturer.

Here are some pictures.

Any one every had any issues with mirage trails's and them not back the product because i have the paint came off when try to put decals on it

 

[swikertrob]

It's a shame.
It has come to my attention that “Dale Dalueg” made up his whole story concerning his Mirage Trailer.
He claimed to be the original owner; and he is not, when questioned, he then claimed he co-owned the unit with the original owner, he did not.
He claimed the axle failed after 12 months, it did not.
He claimed the repair cost was $5200, it was not.
He claimed Mirage ignored him, we did not.
He claimed he called the dealer where he purchased the unit, he did not.
He claims to be a “victim”, he is not.

He was very aware the warranty was not transferable from the original owner and did everything, including compromising his integrity, to deceive Mirage.
Mirage offered to repair his unit at no charge if he returned it to the factory, we now realize why he decided not to choose this option.
If he would have been honest from the start, there would have been a totally different outcome.
The fact that he started his own personal "smear" campaign based on lies, is disappointing to say the least, and directly reflects the absence of morals in some individuals.

This concludes this matter.

 

[magnet]

It's a shame.
It has come to my attention that “Dale Dalueg” made up his whole story concerning his Mirage Trailer.
He claimed to be the original owner; and he is not, when questioned, he then claimed he co-owned the unit with the original owner, he did not.
He claimed the axle failed after 12 months, it did not.
He claimed the repair cost was $5200, it was not.
He claimed Mirage ignored him, we did not.
He claimed he called the dealer where he purchased the unit, he did not.
He claims to be a “victim”, he is not.

He was very aware the warranty was not transferable from the original owner and did everything, including compromising his integrity, to deceive Mirage.
Mirage offered to repair his unit at no charge if he returned it to the factory, we now realize why he decided not to choose this option.
If he would have been honest from the start, there would have been a totally different outcome.
The fact that he started his own personal "smear" campaign based on lies, is disappointing to say the least, and directly reflects the absence of morals in some individuals.

This concludes this matter.

\
i dunno about that man. Many of us know Dale some better than others. nobody nows you and your excuses seem rather bovine fecal matter like to me. typical we suck and make a crappy product made for sun and sand of the U.S. and cannot handle the Canadian winter or summer. we dont stand behind our product but will say we do until you need us to. same old story. Dale is not the only one who has had trouble dealing with mirage and crappy warrenty. sure offer to fix it for free if we return to your factory, thats all good, if you live somewhere remotely close. 4-5 days of driving,hotels,meals,fuel. etc might as well get it fixed up here your self or go buy a new one for what it would cost to get fixed. 3-400 per day for costs plus another 3-4 per day lost wages your looking at 5g plus, out of your own pocket to get a warrenty issue fixed.
word will get around and mirage will go the way of the dinosour. just to bad it has to be at the expense of hard working Canadiens and Americans.

 

[Puba]

Hey Rob you fawktard read these below, this isn't Snow West where the Admin and Mods sawk your d*ck when you're a site sponsor. You're not going to get the same ass kissing treatment over here so don't bring your lying bull ch!t to this site. We made up a big banner for the trailer wait till you see it douche.
Last i've got to say about this.

Originally Posted by dale dalueg
Another Mirage bites the dust...... The brother in law has a 28 foot xtreme and the axles let go causing some serious damage, fought with Mirage for a number of months on it and got screwed. The trailer has less than 12k on it.

My dad has a xtreme also, I crawled under it to check out the axles and you wouldn't believe the chicken shat welds that are holding them in place, looks like a five year old was given a welder and told to go play............

I've been following the number of issues with the Mirage trailers and will be resourcing more information from the States and the Highway Traffic Safety Board to see when they are going to step in on the number of issues / accidents / complaints about Mirage.

Originally Posted by dale dalueg
So my name wasnt on the bill of sale I still have a financial interest in the trailer with the brother in law but that's what you get from Mirage........ Twist.

 

[BeachSled]

It's a shame.
It has come to my attention that “Dale Dalueg” made up his whole story concerning his Mirage Trailer.
He claimed to be the original owner; and he is not, when questioned, he then claimed he co-owned the unit with the original owner, he did not.
He claimed the axle failed after 12 months, it did not.
He claimed the repair cost was $5200, it was not.
He claimed Mirage ignored him, we did not.
He claimed he called the dealer where he purchased the unit, he did not.
He claims to be a “victim”, he is not.

He was very aware the warranty was not transferable from the original owner and did everything, including compromising his integrity, to deceive Mirage.
Mirage offered to repair his unit at no charge if he returned it to the factory, we now realize why he decided not to choose this option.
If he would have been honest from the start, there would have been a totally different outcome.
The fact that he started his own personal "smear" campaign based on lies, is disappointing to say the least, and directly reflects the absence of morals in some individuals.

This concludes this matter.

Well nice job trying to do damage control....... But it's way to late, if you really cared you would have been a part of all the threads and have worked with people to fix issues, posted replies, and pictures. As you have not done anything but try and smear people..... I will not buy your trailers and I will be damn sure no one I know does either. A simple google search shows what kind of people you are and the product you produce, proof is in the pudding buddy. Hope the ship sinks, have a good one.



Anyone can cut and paste to threads..... See