That could be the first positive thing I have ever heard about Bow Cycle. All of my experiences with them have been bad. Even when I was willing to hand them over a $15000 cheque for a new sled last year, they treated me like crap.Big thanks Todd! Really appreciate you opening your store for us to buy new Skidoo 2013 163xm on Christmas Eve. They took care of us! Merry Christmas!