ippielb
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So I have 4 shocks, all rebuild able, and are from an aftermarket company, 2 front and 2 rear that are all the same model shocks, just length differs. I have been dealing with a local shop that rebuilds shocks. I dropped them off in May, That or the end of April.
I brought them the shocks, off the sled, and told them I wanted them rebuilt. So they took my shocks, and put my work order down for the rebuild and needing the rebuild kits, and said they would get the kits ordered right away(I still wanted to make a trip in the spring).
Well they ordered the parts from the aftermarket company they said. But the parts never came for two-three months, and when the parts did come, they had sent the wrong ones 'after' the guy at the aftermarket place was so confident that there was only one set of seals for the shocks.
The company sent "ATV Shock seals" as it clearly stated right on the package, my local shop showed me all the kits and they all said ATV. I was then showed the work order number, and I was present when the kits were ordered and both things are clearly written down, and said 2009 Arctic Cat M8 snowmobile.
I was present for the phone call with the company the next time, I went there 6 days in a row, and my local shop called and left it on speakerphone for me to hear, they never answer the phone, during business hours.
so finally got ahold of the company and they said that they would "air mail, 2-3. Business days" the package so I could get the sled done, since winter is quickly approaching. Anyways 2-3 days goes by, still no package, 5-7 days go by still no package, 2 weeks goes by still no package. After 3 weeks the seals finally came. Which are the correct ones now!
But it gets better, now I have the correct seals, but yet they shorted my shop the piston seals... So now my shocks still aren't done, and I have to wait for parts yet again.
I've made it clear to my local shop that I don't want him to pay for the correct seals(they had to bite the bullet for the bill on the ATV seal kits), because I don't want to pay for the parts from the company.
But I am also not pleased to have to go to the local shop to get any information. I know this is a winter vehicle and doesn't get used during the summer, but it takes up space, you can't move a sled around without shocks very easily, so it has been on my sled deck all summer. I can't put it in my shop, and can't put it into storage without shocks on it because I have to drive it into storage.
In my eyes I did them a favour, because if I brought them the sled, they would've had the sled in their shop for 5 months takin up space, but then again they probably would've gotten the seals a lot faster.
And last sat year I had 4 other shocks rebuild, and ran into the same problem with them taking 6 months to rebuild them, I thought that my shocks on the back were just odd balls and it wasn't their fault, so I gave them another chance to have the same thing happen again.
Basically what I'm asking is, if you were in my shoes, what would you do?
I brought them the shocks, off the sled, and told them I wanted them rebuilt. So they took my shocks, and put my work order down for the rebuild and needing the rebuild kits, and said they would get the kits ordered right away(I still wanted to make a trip in the spring).
Well they ordered the parts from the aftermarket company they said. But the parts never came for two-three months, and when the parts did come, they had sent the wrong ones 'after' the guy at the aftermarket place was so confident that there was only one set of seals for the shocks.
The company sent "ATV Shock seals" as it clearly stated right on the package, my local shop showed me all the kits and they all said ATV. I was then showed the work order number, and I was present when the kits were ordered and both things are clearly written down, and said 2009 Arctic Cat M8 snowmobile.
I was present for the phone call with the company the next time, I went there 6 days in a row, and my local shop called and left it on speakerphone for me to hear, they never answer the phone, during business hours.
so finally got ahold of the company and they said that they would "air mail, 2-3. Business days" the package so I could get the sled done, since winter is quickly approaching. Anyways 2-3 days goes by, still no package, 5-7 days go by still no package, 2 weeks goes by still no package. After 3 weeks the seals finally came. Which are the correct ones now!
But it gets better, now I have the correct seals, but yet they shorted my shop the piston seals... So now my shocks still aren't done, and I have to wait for parts yet again.
I've made it clear to my local shop that I don't want him to pay for the correct seals(they had to bite the bullet for the bill on the ATV seal kits), because I don't want to pay for the parts from the company.
But I am also not pleased to have to go to the local shop to get any information. I know this is a winter vehicle and doesn't get used during the summer, but it takes up space, you can't move a sled around without shocks very easily, so it has been on my sled deck all summer. I can't put it in my shop, and can't put it into storage without shocks on it because I have to drive it into storage.
In my eyes I did them a favour, because if I brought them the sled, they would've had the sled in their shop for 5 months takin up space, but then again they probably would've gotten the seals a lot faster.
And last sat year I had 4 other shocks rebuild, and ran into the same problem with them taking 6 months to rebuild them, I thought that my shocks on the back were just odd balls and it wasn't their fault, so I gave them another chance to have the same thing happen again.
Basically what I'm asking is, if you were in my shoes, what would you do?
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for Raptor. Great product with great service.
