TD Bank - SLOW or NO service - Resolved

[rknight111]

What is up with TD bank, my business visa card was compromised this morning and now maxed and i been on hold since 8:30 am, its now 12:56 pm now a message comes on and says we cannot handle the call volume and you will have to try back later and hangs up. I go into the branch after waiting in line for over 45 minutes and they said I have to do on the phone. So on my phone again, So now my credit card is now maxed at 15k which had a 1100 dollar balance last night and nothing I can do. Guess they don't care about there customers. Time to look at another bank and get out of this one.

 

[Summitric]

i was on hold for 1/2 hour just trying to get my password for my card changed... It wouldn't let me do it online. I hung up after the 1/2 hour, and will try again another day.... TD is bad!!!

 

[Bnorth]

Their easyweb online service was down briefly earlier as well but it's back up now.

 

[TylerG]

I'm betting ALL banks are having this issue right now, we tried to call ScotiaBank to get the payout balance of our truck loan and it was 3 hours then I gave up.

 

[pfi572]

What is up with TD bank, my business visa card was compromised this morning and now maxed and i been on hold since 8:30 am, its now 12:56 pm now a message comes on and says we cannot handle the call volume and you will have to try back later and hangs up. I go into the branch after waiting in line for over 45 minutes and they said I have to do on the phone. So on my phone again, So now my credit card is now maxed at 15k which had a 1100 dollar balance last night and nothing I can do. Guess they don't care about there customers. Time to look at another bank and get out of this one.

Sorry but just went through this a couple weeks ago to try and just move money!!
Took a week of being on phone , getting cut off , no you need to go to branch , and on and on .
Finally got it done but just a huge run around and lost out on what I was purchasing through stock market . Pissed off still as a easy 20k lost out on in a week . Grrr .
I can call CWB and have things done right away .
Good luck

 

[rknight111]

I'll just stay on the phone all day and night I guess until I get through. I pay all my bills on my business credit card. Guess no one is getting paid this week, they wont believe me, lol.

 

[rebel]

Have been trying to get through to TD for the last two weeks. Good luck hope yours is better than mine.

 

[Caper11]

https://www.google.ca/amp/s/www.cbc.ca/amp/1.5547010

 

[pfi572]

I'll just stay on the phone all day and night I guess until I get through. I pay all my bills on my business credit card. Guess no one is getting paid this week, they wont believe me, lol.

Search for branch managers on web .
Email them is how we finally got through to someone .

 

[mountaincatab]

TD is by far the worst bank I've ever dealt with... closed all my accounts and moved to RBC

 

[rknight111]

At 3:00 exactly a message came on and said they are now closed for the day please try back tomorrow. Nice.

 

[zal]

Been dealing with TD for 35 years. Never had an issue and our branch has great service.

 

[Caper11]

Have you tried calling visa direct??? Or is that the number you have been trying?

 

[rknight111]

Have you tried calling visa direct??? Or is that the number you have been trying?

The number right off the back of the card, I give up now till 6 am but too late for them as all the purchases on my card are in pending and tonight at midnight they will move in to the processed column. Sent a nice email to TD. And when this is all over and this Covid Crap is done with I will be moving all my accounts from TD to another bank for sure.

 

[kanedog]

And you can take that to the bank!

 

[papajake]

Wife went to our ATB branch in town to get cash in 50s and the manager threw the money at her

 

[Got boost want snow]

I have dealt with td in gp for many years and have never had an issue! Right now I think all public service is over whelmed to many people needing help for the amount still employed. Be patient, if your visa was compromise, visa is good for it.

 

[pfi572]

Wife went to our ATB branch in town to get cash in 50s and the manager threw the money at her

Be the last time !!

 

[kanedog]

Wife went to our ATB branch in town to get cash in 50s and the manager threw the money at her

Is she a stripper? It’s be ok to throw money at her if she is. Take it as a compliment! Haha

 

[Stompin Tom]

Was just on BMO website, its says sent them an email, 5 to 10 business days for response.