Two sides to every story. But from the information given 90% chance it was the guys own fault.
Let's see a 1 ton dually with a welder, 90% chance it is overloaded? Maybe higher? In the mud, getting pulled out, like that's hard to break something! How likely where there bigger tires, chips etc? I'd say VERY. I don't care what truck or transmission it is, in the mud if your not careful it get taken out SO easily. Modify at own risk. If you chip it and blow the transmission it's your own fault, plain and simple. I mean if you take it apart and prove it's a factory defect sure, but usually if it's not stock it's YOUR fault.
There is a CHANCE it went easily and he had a legit claim, but the problem is SO many people do stupid ch!t and try to get warranty they ruin it for legit people. Dodge is bad with warranty but it's not all there fault.
You get guys stacking two chips without gauges pulling a huge trailer and complaining when they blow their motor and figure it must be dodges fault!
But then again i've never had a issue with dodges warranty......if I broke something and it's my fault I fix it myself. If it's legit they have fixed it no questions asked.
I have my 3/4 ton truck and since selling my business i rarely use it...been sitting 3 weeks now cuz I will not use it as a car, that is why I have a car.
IMO.
