Absolution for the g4

snochuk · Jan 5, 2017

Well I just got off the phone and some most excellent news from Riverside and BRP.
BRP has recognized that there are more broken bulkheads than are acceptable.

The repair cost for the modules and installation will be covered by BRP - I did the damage and rightfully the cost anything else will be mine.
This is exceptional news and will do wonders for the G4 and the rebuilding of the sled's reputation of durability and corporate backing.

I don't think there was ever a moment were performance was in question.
It is just dam fawkin great that there is sunshine o the horizon provided by BRP.
And a huge huge thanks to Corey that got this pushed through.
YOU DA MAN FOR SURE!!!!!

Puts a ton of faith back into BRP and how the future of the G4 will progress.
I would say take your cases to your dealer - I hit a rock and that falls on abuse and my fault.
What support a person gets will invariably depend on each case but there is definatly hope.

I am a reborn believer in BRP.
No I will not put out a video and no I will not throw doolaid at everyone.
We got two guys or that already.

I am so happy I'm gonna knock off work early and celebrate at the wife's expense!!!!

The performance of the sled is just killer and now it's got some backing.

Sorry Ric...........no sled for you!

SidewaysInto3rd · Jan 5, 2017

$100 says this thread will be full of people who have to pay out of pocket for theirs crying mercy and sharpening their pitch forks lol

vodoo103 · Jan 5, 2017

Any word on what they will be replacing the bulkead with? Same one or a new design?

snochuk · Jan 5, 2017

vodoo103 said:
Any word on what they will be replacing the bulkead with? Same one or a new design?

BRP can not pull a new module out of their azz overnight.
They are collecting modules to examine failures for most likely a beef up.
Thinking a while yet but at least it is in the works.
Yes I may have to do this again but what are the odds of two????
At least the pricey parts that were not supposed to fail are covered.
I'm good with that.

SLEDBUNNYRACING · Jan 5, 2017

Great News Randy.
This is where Consistent Use Of The Same Dealer and building a relationship really help.

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Thistledoo · Jan 5, 2017

OK now lets get the belt thing figured and asap! so I can ride this thing like I did my T3!!!

Old-Soul · Jan 5, 2017

snochuk said:
BRP can not pull a new module out of their azz overnight.
They are collecting modules to examine failures for most likely a beef up.
Thinking a while yet but at least it is in the works.
Yes I may have to do this again but what are the odds of two????
At least the pricey parts are covered.
I'm good with that.

Nock on wood!

Cat401 · Jan 5, 2017

Good for you on getting this done snochuk!

What ya wanna bet we'll now hear from those "doo reps" on this site who have mysteriously disappeared and been "silent" suddenly reappear.....lol

rsaint · Jan 5, 2017

SLEDBUNNYRACING said:
Great News Randy.
This is where Consistent Use Of The Same Dealer and building a relationship really help.

Sent from my iPhone using Tapatalk

It should have nothing to do with dealer, fault soly falls on BRP to step up and admit with a poorly designed part that is failing.

Turts · Jan 5, 2017

Wow! This really opens BRP up to a whole pile of phone calls!
Crashed my G4, heard y'all are paying for repairs??!!
I'm surprised the bean counters allowed this.
Now, som body just needs to figure out how to make em stronger!

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snochuk · Jan 5, 2017

Turts said:
Wow! This really opens BRP up to a whole pile of phone calls!
Crashed my G4, heard y'all are paying for repairs??!!
I'm surprised the bean counters allowed this.
Now, som body just needs to figure out how to make em stronger!

Sent from my iPhone using Tapatalk

Doo is taking back modules for review to more than likely boost strength - why else.
I am sure phone calls will be hitting dealers for broken modules.
Pics need to go in to BRP from dealer and as in my first post each case has its merrits and hitting something is not Doos fault. There will be investigation by doo on the failed parts they get back no doubt to see if/where strengthening is needed.
I got assistance from BRP on parts that did not perform as intended, the rider responsibility is there for cost other than the modules. I most certainly did not make some crazy request to have all costs covered. Have been a pretty loyal customer to the same St. Albert dealer for the last 14years on sleds and parts, some relatives longer. BRP did not crash the sled, I did, but they do want to earnestly improve their product if there is an issue.

I just see it as a huge step forward by BRP to keep their customers happy with the product.
Just a good business choice.
Never know there may be some clutching news coming in a while just like in 08, never know.

What I did find out today is that BRP is listening, willing to back their product to keep their customers.
May be bit of a dealer nightmare for what is legit but they are putting the right foot forward.
I for one will now show much more patience - the fawkin wicked performance does not hurt either.

Let's be realistic and not try to abuse the system.

RGM · Jan 5, 2017

Riding buddy did his and he said it was less than any hit he has done on XM that did no damage. Something must be up.

Bnorth · Jan 6, 2017

Hitting stuff is operator error however in this sport there are many collisions. It's part of the sport and the sleds must be able to withstand moderate impacts without failing.

solarguy · Jan 6, 2017

Bnorth said:
Hitting stuff is operator error however in this sport there are many collisions. It's part of the sport and the sleds must be able to withstand moderate impacts without failing.

Already more bulkhead failures in a couple months of on snow use than the other brands in a few seasons. Definitely
a design/material flaw that needs attention. Good to hear BRP may step up on this.

snopro · Jan 6, 2017

Good to hear snochuk! They have asked to look at 2 that were in our shop as well. We just saw our 2nd complaint from customers of ours on blowing belts out of the 80 we sold this year and they have asked us to do a case file on each belt. They do not see this as a widespread problem but are sympathetic to some having issues and are looking hard at the issue and are looking for solutions they said to make it right. Its like snochuk said, you cannot expect a quick response from a large manufacturer. They need to see a trending problem and meet a thresh hold then they will act on it. That is why people need to talk to there dealers and get the service manager to start a case file so BRP knows what is happening. They don't act on informal polls from the internet for obvious reasons.

Cat401 · Jan 6, 2017

snopro said:
Good to hear snochuk! They have asked to look at 2 that were in our shop as well. We just saw our 2nd complaint from customers of ours on blowing belts out of the 80 we sold this year and they have asked us to do a case file on each belt. They do not see this as a widespread problem but are sympathetic to some having issues and are looking hard at the issue and are looking for solutions they said to make it right. Its like snochuk said, you cannot expect a quick response from a large manufacturer. They need to see a trending problem and meet a thresh hold then they will act on it. That is why people need to talk to there dealers and get the service manager to start a case file so BRP knows what is happening. They don't act on informal polls from the internet for obvious reasons.

Nice to see a "dealer" voice on this....although the decisions made are done by the manufacturer, it shows you are being an advocate for the customers. I've noticed that since these issues have surfaced, many of the dealer reps on here have been silent which leads many to think they are only there when times are good. You, snopro, have been posting all along offering advice, etc.....I respect that a lot. :thumbsup2:

250mark1 · Jan 6, 2017

just a thought could the weak bulkheads also be the cause of some of the blown belts?
if the bulkhead is not strong enough and flexes with the torque of the motor it could cause the clutches to be misaligned under full load adding to clutch temps

NoBrakes! · Jan 6, 2017

I still have trouble with cast aluminum, I've never seen cast bend... we break a lot of cast aluminum parts in marathon jet boat racing, cast gets replaced with billet in most cases. Maybe a forged or stamped E or S module?

Clode · Jan 6, 2017

if you look at yamahas cast parts there is a lot more material thickness and boxed design for suspension strengh....but it is heavy

snoflake · Jan 6, 2017

Just got off the phone with a dealer. Apparently there are a ton of e-mod & s-mod claims submitted to BRP, but non have been approved as of yet.

Absolution for the g4

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