Bulkhead badly damaged . . .

tmo1620 said:

Not all shops and techs are good though, for example buddy brought his 16 cat to our closest cat dealer for warranty work due to a reed failure and it took 3.5 hrs to "diagnose" the problem and another 1.5 hrs to change the reeds lol what a joke. Cat warranty only pays 1.5 hrs to diagnose and change reeds so he was out over $400 because of a "stellar" dealership. I told him what was wrong as Ive had the exact same issue on a couple cats and he told them it was reeds as well. Apparently it took them that long to figure out it was a couple broken reed petals. Last reed failure I had literally took me under 15 minutes to diagnose it with my camera and an hour to change out the petals and re assemble the sled.

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snopro said:

A lot of shops have certified techs but how many shops have master techs? Diagnosis time is a grey area. It comes down to how much time the warranty clerk feels you should have charged out to fix the problem so you tend to see discrepancies on time paid to the dealer all the time.

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skegpro said:

Right, but to the customer the background stuff should be invisible.

It is up to the dealer to fight with the manufacturer or eat the cost.

Warrenty = Zero Charge

And the customer shouldn't pay for a ****ty tech to learn, but a good shop manager will thing those hours down.

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skegpro said:

I would tell them to pound sand, that's not how warrenty works.

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snopro said:

I agree. On warranty it is not the customers fault if the tech takes to long to figure it out.

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tmo1620 said:

Or if the tech takes 20 min coffee and smoke breaks every hour that they are tearing apart a g4 to replace flimsy modules as its probably getting pretty old to them and quite monotonous , the dealership will milk hours when charging to insurance and lets face facts, would you rather a band aid fixed g4 or a buy out from insurance and a chance to right your first mistake and buy a different stronger brand, just my opinion, my buddy didnt learn though lol and bought an 18 freeride with insurance money from the 17 summit x, he loves that doolaide

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