Peaks Lodge - Old Comments - 2017-18

clintonk

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I've been a long term 10+ year customer at the Peaks Lodge. I cancelled our reservation 2 days in advance that was made on Booking.com and there was a message to contact the hotel directly. I called the Peaks and spoke with the owner and he said he wouldn't charge me if they could rent the room out, I thought fair enough.

I checked Booking.com today and it showed the Peaks fully booked and our credit card was charged. I called the hotel and the owner was a complete a-hole to me and said it was my fault that I cancelled and told me to enjoy staying at the Frontier?? I then talked to Booking.com and they spoke to him directly and he said he wasn't going to refund us regardless.

I get it that I cancelled my rez but don't lie to me and say you are not going to charge me and then proceed to do so. Good stand up guy!! I hope his short term business model serves him well. I don't think me or my group will be staying there any longer. Good luck with the business Easterner! Your cut throat attitude won't survive out West.
 

Mach1

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Not all people are meant to have a business in the public sector, good luck
 

NoBrakes!

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Loved the place under Alec's management. Went last New Years for a total Sh$t show with 10+ people... headed down early Jan hoping for better results. Do you need to book the hot tubs still? How was breakfast? Did you eat supper there? Thanks
 

clintonk

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Loved the place under Alec's management. Went last New Years for a total Sh$t show with 10+ people... headed down early Jan hoping for better results. Do you need to book the hot tubs still? How was breakfast? Did you eat supper there? Thanks

Ya totally different now with the new owners. I won’t be going back again.
 

NoBrakes!

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First come first serve is fair, 2/3 ain't bad lol. We will share! How's the food? Stuff available for lunches? Looking forward to it.
 

adamg

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I'm not a good judge of food. You can fill in a form the night before to order a to-do lunch and pick it up in the morning.
 

zal

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How the hell did you get over our Border to get to BC?? Must have AB plates?

And I thought that was Boh Beer...
 
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