bca radio customer service

brian h

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I have the bca radio 1, for quite a few years now, i figured it was past warranty but didn't look up when i purchased or how long warranty was. I messaged bca and told them issues i was having, i figured it was the mic and inquired if they had issues,and if I can purchase a mic . they messaged me back right away and said get them serial number of unit. I sent that to them and they messaged me and said drill a hole in radio and send pic of that done so they know it cant be used and they would send a brand new unit to me and also update to the 2 model
they said when it comes to back country safety they don't want issues with there product.
all this happened in a couple days and thought I would put it out there about the exceptional customer service and warranty provided.

imo this was great service and fast and efficient. fastest and easiest dealing I have ever had when it comes to electronics, how many other brands would warranty a electronic device like this???
 

kanedog

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Kanedog 2015-2019, thanks for the good times S&M!
I have the bca radio 1, for quite a few years now, i figured it was past warranty but didn't look up when i purchased or how long warranty was. I messaged bca and told them issues i was having, i figured it was the mic and inquired if they had issues,and if I can purchase a mic . they messaged me back right away and said get them serial number of unit. I sent that to them and they messaged me and said drill a hole in radio and send pic of that done so they know it cant be used and they would send a brand new unit to me and also update to the 2 model
they said when it comes to back country safety they don't want issues with there product.
all this happened in a couple days and thought I would put it out there about the exceptional customer service and warranty provided.

imo this was great service and fast and efficient. fastest and easiest dealing I have ever had when it comes to electronics, how many other brands would warranty a electronic device like this???

Very few. Tki is one of the few.
 

brian h

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so bca and tki, any others?? be nice to list any companies that treat there customers right. i also found super clamp to be good
 

Squireller

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MTNSIDE products gave me a new set of updated spindles for half price when my offset spindles bent no questions asked. IMO much better than Ive come to expect from a lot of businesses.
 

Bogger

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Ron hasn't charged me S&M membership fees since the site broke.......

BCA was awesome with a replacement radio for us.
Sue & Me Eatery in McBride was awesome, I didn't even know it existed until we stayed at Mansion on Main - great food, freindly service.
 

acesup800

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509 was awesome. Replaced heated goggle lens without question or receipt when one side quit working.
 
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