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Old 03-12-2008, 11:31 PM   #9 (permalink)
CatRider
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Re: My BRP Customer Service Experience **Read for a nice eye opener**

Originally Posted by Caper11 View Post
I got off the phone today with brp asking for another year of warrenty on my 07 summit because the season is almost over and my engine warrenty expires in dec 08, I was told I was on my own, or I could purchace a extended warrenty at a cost of 1000 beans, I asked them you know there is a problem with the 800R engine built in 07 and your not willing to help out a new customer, and I got told to purchace the extended warrenty.
I rode polaris for 10yrs and not counting my race sled never gave me any grief at all, the fact that polaris is offering a 3yr warrenty and are almost 1000 cheaper and are american built!! is making me think polaris will be getting my business again.


It sounds to me like you got 2 years of warranty as promised by BRP. What more would you reasonably expect? Free extended warranty?? Not likely from any manufacturer unless you had work done and that work/parts received extended warranty.

Have fun on your '09 Polaris.
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