My BRP Customer Service Experience **Read for a nice eye opener**

[my mod]

Originally Posted by maxwell

you will probly spend the value of your machine on parts and acessories during its life. which they are still getting.

even that is getting more and more aftermarket, but you are right

[maxwell]

Originally Posted by my mod

even that is getting more and more aftermarket, but you are right

that is true..but im sure the local dealers do ok on parts. at 10$ a bolt there has to be some markup along the way.

[hadster]

Yes BRP is a Canadian company, but they are making all their quads in Mexico (not giving jobs to locals) sure some locals get jobs, in customer service telling us " warranty doesn't cover that" or "go buy another brand so i don't have to deal with you". Our wonderful canadian company selling "our machines to good old U.S.A. cheaper than we can buy it here at home, good people!!

[AJW]

Originally Posted by Full_Out

The reason BRP wanted your serial number was so she could flag it as a cross boarder deal, which are detrimental to Canadian Dealers. Also, why would you want to hand over your Canadian money to the Americans??? If I were to cheap out and buy an American unit, I would expect to have my warranty voided.

– The reason they want to flag your sled is you are sending CANADIAN FUNDS to America! You are not supporting your local dealer or your economy!!! They are not trying to screw you over, they are trying to stop cheapskates like you from dumping money across the border.

- Keep your money in your own country and stop bitching when you get caught cheaping out knowing full well what you were doing in the first place.

I see my old post was ressurected.

Did you even read what you posted? Before you call me an idiot answer me a few questions... How do you figure I was handing my money over to the americans? By buying from BRP? A Canadian company. The american dealer may have made a small amount on the new sled (approx. 7%) but the majority of the sale goes straight to BRP. So how am I screwing over the canadian dealers??? BRP is screwing over the canadian dealers by offering such HUGE price differences to the americans!!! You talk about supporting your country and economy when the companies LOVE guys like you who'll just roll over and pay whatever they ask without squawking at all!! They don't have any patriotic allegiance and you're totally fooling yourself if you think so... Wave your patriotic flag all you want, its BRP who's laughing at you at the end of day. Supply and demand is the rule of the economy, if the demand for sleds is high, people will pay through the nose for them! 2008 reflects a change in where people make major purchases and looky here!! 2009 sleds are cheaper! Its not worth it to buy out of the states now because the canadian dealers are prices are competitive.

That being said, I have a hard time buying any products from BRP anymore. Their new Backcountry XP machine is pretty nice and would appeal to me but I think I'll be going with another manufacturer for obvious reasons.

[lilduke]

You need to have a good relationship with your dealer,,They can make things happen. My dealer warrantied one of my old SKI DOO's(crank bearing seized) after warranty was up and I had aftermarket heads,pipes and reeds wich should've voided warranty
altogther... After 20year of riding many differnt SKI DOO's, thats the only motor I've ever had crater on me,,and I am hard on equiptment Ie always pinned even on the trail....(knock on wood) Rotax are good engines.

Lots of Other suff has broke mostly from abuse and rolling. 670summit throttle stuck open some times...thats what the brake and kill switch is for...These are just toys for grown men remember, you can't expect them to perform flawlessly all the time. I love my BRP sled, my dealer is great and I try not to think about big corperations,,financial institutions and government trying to F-me over for my pennies, cause I'd go insane....And I don't mind bending them over when I get a chance...



My Dad he loves his polaris,, he mods(If polaris is reading this they were stock..lol) them up and some years blows up 4 or 5 times. They almost always warranty it because the dealer loves him.


Good business relation ships(with local disributors/not big bad corp's) is the key to good service...my 2cents

[donj]

Originally Posted by hadster

Yes BRP is a Canadian company, but they are making all their quads in Mexico (not giving jobs to locals) sure some locals get jobs, in customer service telling us " warranty doesn't cover that" or "go buy another brand so i don't have to deal with you". Our wonderful canadian company selling "our machines to good old U.S.A. cheaper than we can buy it here at home, good people!!

Unfortunately you bought your BRP quad u had problems with in Red Deer, and that dealer doesn't have a very good reputation..u have to research your dealer as well as what your buying..do you suppose your Polaris was built in Canada?? Most likely a good portion of it came from Mexico,or China, or Japan..When I was referring to jobs for Canadians I was also referring to jobs at the dealer level, the shipping etc etc, it's a large spinoff..as for them telling u to go buy another brand, i'm guessing you were being pissy and they reacted likewise..(which I know is hard not to do..been there) Oh, and sure you could buy you rPolaris cheaper in the states as well..

[lilduke]

[QUOTE=donj;616712]Unfortunately you bought your BRP quad u had problems with in Red Deer, and that dealer doesn't have a very good reputation..QUOTE]


Red deer dealer is great,,,If you know Glen Turple

[donj]

I agree, Glenn or Brenda..whom aren't there a whole bunch..

[lilduke]

Glen is there quite a bit,,I've never had any major problems with any one
in service and the mechanics are pretty good.(altough they've lost some of the best ones over the years) And I mostly work on my stuff myself anyways.

They are a bit pricy,,but thats a big building and ALOT of invitory sitting there
over all I'd say Turple bros is in the top10 best dealers in alberta..IMO(And has been in business for over 50years in red deer)

[Work2Ride]

Customer service/warranty seems to be a headache anywhere go with any brand. Dealerships in Grande Prairie give me the run around when something is obviously wrong. They don't like to fix stuff that wasnt purchased from them, even if its from another city like Edmonton.

[Full_Out]

Thanks for the last few posts! How refreshing, some people do get it!
You can't even imagine how much the dealers appreciate keeping your purchases local. Trust me, they remember the people that buy out of country and try their best not to help them. Why help someone out that only comes through the door for free work and then spends their money elsewhere? Think about it people...

One perfect example:
In 2008 the Summit 800R's were eating a belt every 100km or so for the majority of sleds. BRP hates paying for belts and it is very rare for them to actually accept a belt claim. If you bought your sled locally, if BRP didn't pay for the belt, you know your dealer didn't mind good willing one or more for you. If your unit came from across the border, you know you weren't getting any belts.

Buy local and support your economy. If one of your customers for whatever you do would rather outsource your work, would you like that very much? Would you warranty the other guys work just because you're in the same field?

[silver fox]

It's a very very fine line! Warranty is NOT a cash cow, dealers are subjected to warranty audits, etc..we were charged back $80000 in one audit, makes you think twice about who you will do "good will" for..one expensive "good will" repair could save more money than buying used or out-of-country..and yes his applies to sled,quads,vehicles,etc etc