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View Full Version : Why CatCare by Cornerstone Sucks.



skegpro
February 16th, 2019, 10:02 AM
Typical insurance company will do whatever they can to wiggle out of a claim.

Long story short, popped an engine one month off the first year of warranty.
And it was hell.

In the end Cat (Neil Knaack) and the dealer stepped up.

Cat good willed me a engine.
Dealer has to eat the labour.
I was without a sled for 33 days and counting.
And some dick head at cornerstone probably gets a bonus.

My advice to anyone that bought a second hand cat sled is to get the warrenty transfer forum completed.

https://uploads.tapatalk-cdn.com/20190216/e92aa21b703c7259b979bdeca08e844c.jpghttps://uploads.tapatalk-cdn.com/20190216/efb320bdfc4a0e87ece739303dda0283.jpg

canuck5
February 16th, 2019, 10:17 AM
Extended Warranty feels like your giving cash away to a used car salesmen who pats you on the back and winks it would be more satisfying to burn that money. Anytime there first instinct is to try to get out of it tells me itís garbage donít buy it! Roll the dice with factory warranty and move on. Iím curious how many good stories come with the extended warranty on sleds and what brand it was.

t300
February 16th, 2019, 10:33 AM
Thatís brutal. Whose to blame here, seems like cat for selling a warranty that has a bunch of outs

Allseasons
February 16th, 2019, 10:53 AM
Leave Cat out of it. Cornerstone is a fraud. My brother and I’ve had same trouble with Polaris sidexsides and cornerstone. We should all start a lawsuit

snopro
February 16th, 2019, 11:07 AM
Why doesn't Cat and Polaris do the same as BRP and have their own extended warranty? A lot less hassle as you are dealing with the same people as you do with the regular manufacturer warranty. I know we used to have a financial broker at my store back in the day and they would try and sell an aftermarket warranty instead of the BRP/BEST. They could make a better commission they said. I told them after the first gong show dealing with them if they didn't start selling BEST they were out and another broker would be replacing them.

sledneck__11
February 16th, 2019, 11:16 AM
If u read the fine print with the brp half your sled isnt covered after the 1st year anyways. I beleave they would stand behind a motor but they pulled there warrenty from a budy with motor issues and no turbo or anything done yo the sled other then a can so any warrenty is dicey they do what they want

canuck5
February 16th, 2019, 11:16 AM
Why doesn't Cat and Polaris do the same as BRP and have their own extended warranty? A lot less hassle as you are dealing with the same people as you do with the regular manufacturer warranty. I know we used to have a financial broker at my store back in the day and they would try and sell an aftermarket warranty instead of the BRP/BEST. They could make a better commission they said. I told them after the first gong show dealing with them if they didn't start selling BEST they were out and another broker would be replacing them.

I have to ask so most dealings with BRP extended warranty is decent then?

canuck5
February 16th, 2019, 11:18 AM
If u read the fine print with the brp half your sled isnt covered after the 1st year anyways. I beleave they would stand behind a motor but they pulled there warrenty from a budy with motor issues and no turbo or anything done yo the sled other then a can so any warrenty is dicey they do what they want

Sounds about right, what is the extended warranty worth these days? I never bought any on my sled

snopro
February 16th, 2019, 12:39 PM
I have to ask so most dealings with BRP extended warranty is decent then?If this is how Cat Care operates then yes.

Caper11
February 16th, 2019, 12:50 PM
Holy crap thats a red tape nightmare. Good on your dealer for helping you out!


Since we are on the topic of warranty, snopro im curious now, it seems BRPs warranty is no where near as good as it was in the past. It used to be a bumper to bumper warranty, is doos extended warranties their warranty? Or is it a 3rd party?

Mike270412
February 16th, 2019, 01:10 PM
Cat (Textron) should take some of the blame for endorsing this company to supply extended warranty on their product.
Leave Cat out of it. Cornerstone is a fraud. My brother and I’ve had same trouble with Polaris sidexsides and cornerstone. We should all start a lawsuit

LBZ
February 16th, 2019, 01:39 PM
Read the fine print I guess. I bet the dealer didnít even know that and started to worry theyíd be on the hook for it all or have to deny the customer.

Good on them and Cat for doing the right thing.

snopro
February 16th, 2019, 02:18 PM
Holy crap thats a red tape nightmare. Good on your dealer for helping you out!


Since we are on the topic of warranty, snopro im curious now, it seems BRPs warranty is no where near as good as it was in the past. It used to be a bumper to bumper warranty, is doos extended warranties their warranty? Or is it a 3rd party?Yes it is Caper. We deal with BRP on all claims for the 2nd,third and fourth years. You are right. At the start it was a bumper to bumper warranty. Now it is basically what the old Powertrain Plus warranty was that you could purchase. It covers engine, electronics and all drive components with the exception of wear items. They now call pretty much all the parts in a drive clutch wearable now so not overly happy with that. We recently were able to get a good customer of ours a new warranty motor and labor 2 months off warranty through them. The customer had lower mileage, no overheat codes or over revs and buys BRP oil so it was an open and shut claim which was nice. We had another guy that was just off warranty with an XM that had a cracked cylinder however he had 6 extreme overheat codes and a couple detonation codes that was denied goodwill. The rep said he wouldn't have been covered if he was still under warranty as they felt he had abused the engine. He was pizzed thinking we didn't try hard enough but the manufacturer has the final say and it was hard to argue with the ECU findings.

pfi572
February 16th, 2019, 02:36 PM
Whatís the point in having all these safe guards built into the ECM as far as over heat , detonation , over rev and so on if itís not a safe guard ??
Old boy that I sledded with always just started his Dooís in the morning and walked into cabin and got dressed.
Sled warms up and shut down . He gets piles of miles on his equipment and no engine failures .
If he did it would be denied under BRP rules ?

lilduke
February 16th, 2019, 03:09 PM
Whatís the point in having all these safe guards built into the ECM as far as over heat , detonation , over rev and so on if itís not a safe guard ??
Old boy that I sledded with always just started his Dooís in the morning and walked into cabin and got dressed.
Sled warms up and shut down . He gets piles of miles on his equipment and no engine failures .
If he did it would be denied under BRP rules ?

It shuts down at 4 bars when it is idling.

Depends on the dealer. I had tons of codes on mine and they still put in a new motor for me on warranty. And I have a friend that was denied over a can.

pfi572
February 16th, 2019, 03:12 PM
It shuts down at 4 bars when it is idling.

Depends on the dealer. I had tons of codes on mine and they still put in a new motor for me on warranty. And I have a friend that was denied over a can.

Which IMO it shouldnít be a problem if everything is stock as thatís why it was built that way .
As a protection ?

lilduke
February 16th, 2019, 03:14 PM
Which IMO it shouldn’t be a problem if everything is stock as that’s why it was built that way .
As a protection ?

Extreme over heat codes is abuse. I know because I have had lots. Haha

It has over heat warnings first, then extreme over heat warnings after you've been over heating for miles already.
And if you keep going it shuts down.

pfi572
February 16th, 2019, 03:16 PM
Extreme over heat codes is abuse. I know because I have had lots. Haha

It has over heat warnings first, then extreme over heat warnings after you've been over heating for miles already.
And if you keep going it shuts down.

I might think about backing some of this comment back ?? Lmao
Delete as creepers on sites ? Lol

lilduke
February 16th, 2019, 03:20 PM
I might think about backing some of this comment back ?? Lmao
Delete as creepers on sites ? Lol

I didn't ask for warranty on that motor. I paid the dealer to rebuild it because I knew it was my fault. Motor didn't even blow, but I had it rebuilt any ways because I need my junk to be reliable. (Cheaper to rebuild them before they gernade..) The 800 etec is bomb proof, don't try that with an 850 lol

skegpro
February 20th, 2019, 09:07 AM
Read the fine print folks.
Got a letter from catcare today. https://uploads.tapatalk-cdn.com/20190220/f462bad8494d60cbe65bc8334b51e09f.jpg

snopro
February 20th, 2019, 09:17 AM
Yes you have to read the fine print. I'm sure they relish in the fact they were able to dodge the bullet on this claim by using that particular clause. I think the manufacturer would be more receptive in covering warranty than the aftermarket company. We worked on a guys sled where the engine seized and he dropped it off. There was no mention of the warranty not being BRP's at the time of drop off. We tore the motor down to find the crank had seized a bearing. We told the customer and he said he had an aftermarket warranty so we called them to see how we could claim on it for him. They asked us how we knew the crank was seized? We explained we tore it down to find out. They immediately denied the repair saying we have to call for permission to tear down before we can work on it. Long story short they would not change their mind and the guy got screwed over because it was printed in fine print in the guys contract once he found it. Totally felt for the guy.

MK4TDI
February 20th, 2019, 09:58 AM
Yes you have to read the fine print. I'm sure they relish in the fact they were able to dodge the bullet on this claim by using that particular clause. I think the manufacturer would be more receptive in covering warranty than the aftermarket company. We worked on a guys sled where the engine seized and he dropped it off. There was no mention of the warranty not being BRP's at the time of drop off. We tore the motor down to find the crank had seized a bearing. We told the customer and he said he had an aftermarket warranty so we called them to see how we could claim on it for him. They asked us how we knew the crank was seized? We explained we tore it down to find out. They immediately denied the repair saying we have to call for permission to tear down before we can work on it. Long story short they would not change their mind and the guy got screwed over because it was printed in fine print in the guys contract once he found it. Totally felt for the guy.Ooofta, thats a chit deal. They wouldnt even cover it if he covered the tear down portion of it ?

Caper11
February 20th, 2019, 10:17 AM
They asked us how we knew the crank was seized?

Have to be very careful when talking to warranty guys.
Easier answer would of been than the engine would not spin over and its just a guess.

snopro
February 20th, 2019, 12:19 PM
Have to be very careful when talking to warranty guys.
Easier answer would of been than the engine would not spin over and its just a guess.Yeah its a totally different policy than BRP's so was very shocked when they told me that. BRP wants to know everything, Buds files, pics, etc before you call them so they can analyze it.